Occasionally, when accessing Dynamics Enterprise Portal, all you will see is the default SharePoint Team Site template. While the URL will be correct (i.e. http://servername/sites/DynamicsAx/), you won’t see any of the usual Enterpise Portal content.

If you navigate directly to a Role Center or another Enterprise Portal page (i.e.  customers.aspx), you will receive the generic SharePoint error text: ”an unexpected error has occurred”. When you enable the stack trace for the error, you’ll get the following:

At this point, you might be thinking that the EP site got deleted or that the installation was corrupted. While this can happen, the above issue is generally caused by the Dynamics AOS service being stopped. Because the service is stopped, EP is not able to communicate to the AX through the .NET Business Connector.

To resolve, navigate to the AOS server for your environment and start the service.

1. Login to server running AOS
2. Click on Start > Run. Type “services.msc” and click OK.
3. Locate the “Dynamics AX Object Server” service and start the service
4. Return to your Enterprise Portal site and refresh the page